Returns & Exchanges Policy

Policy Overview

At Give It To God, we want you to shop with confidence. Every order is produced with care and inspected before it ships. If something isn't right, we're committed to working with you to find a fair solution as quickly as possible.

Because many of our products are made specifically for each order, we ask that you review product descriptions, sizing information, and shipping details carefully before completing your purchase.

Return & Exchange Eligibility

Returns and exchanges are accepted for eligible items that are new, unused, unwashed, and in their original condition and packaging, with all included accessories or components.

Items that have been worn, washed, altered, damaged after delivery, or show signs of use are not eligible for return or exchange unless they arrived defective or were received in error.

Custom or personalized products cannot be returned or exchanged unless they are damaged, defective, or produced incorrectly.

Return Window

Return requests must be submitted within 30 days of delivery.

To qualify, the item must meet the eligibility requirements outlined above and receive return authorization before being shipped back.

Return Shipping Responsibility

If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, you are responsible for the cost of return shipping.

If we shipped the wrong item or your order arrives damaged or defective, we will provide a prepaid return label or arrange an appropriate replacement at no additional cost to you.

How to Start a Return or Exchange

To begin a return or exchange, please email support@giveittogod.co with:

• Your order number
• Your name
• A brief description of the issue
• Photos if the item is damaged or defective

Our support team will review your request and provide return instructions. Please do not send items back without prior authorization, as unauthorized returns may delay processing.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

For small parcel deliveries (USPS, UPS, or FedEx), please notify us within 15 days of delivery.

For freight deliveries, any visible damage should be reported within 48 hours of delivery.

Including clear photos of the product, packaging, and shipping label will help us resolve your claim as quickly as possible.

Cancellations

Orders may be canceled for a full refund any time before production or shipment begins.

Once an order has entered production or has shipped, it can no longer be canceled. If the item qualifies, it may be returned after delivery according to this policy.

Refund Processing Time

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 7 business days.

Original shipping charges are refunded only when the return is the result of our error or a verified defective product.

Depending on your financial institution, it may take additional time for the refund to appear in your account.

Our Error vs. Customer-Initiated Returns

If we made a mistake by sending the wrong item or your product arrives damaged or defective, we'll make it right by covering the cost of return shipping and providing a replacement or full refund.

If the return is due to a change of mind, ordering the wrong size, or another customer-initiated reason, the customer is responsible for return shipping costs. Once the returned item passes inspection, a refund for the purchase price will be issued.

Exchanges

If you would like to exchange an eligible item, please contact us within the return window to begin the process.

Customers are responsible for return shipping and any applicable shipping costs for the replacement item unless the exchange is due to our error or a defective product.

Replacement items are shipped after the original item has been received and inspected.

Our Commitment to You

Your trust means everything to us. We stand behind the quality of every product we offer and are committed to providing responsive, honest customer service whenever you need assistance.

If you have any questions before or after your purchase, please reach out to us at support@giveittogod.co. We'll do everything we can to ensure your experience with Give It To God is a positive one.